Frequently Asked Questions (FAQ)¶
Find answers to common questions about setting up, configuring, and running your Stallio boutique store.
General Questions¶
What is Stallio?¶
Stallio is a premium e-commerce platform designed specifically for boutique owners. It enables you to quickly set up a online storefront, manage your products, track orders, and interact with customers using modern integrations like WhatsApp notifications.
How do I get started?¶
Setting up is simple: 1. Log in or create a shop admin account. 2. Complete the Create Store wizard. 3. Add your product listings, variants, and pricing. 4. Share your store link on social media or WhatsApp to start receiving orders!
Store Configuration¶
Can I change my Store Slug later?¶
Yes, you can change your Store Slug in Store Settings under the Admin Dashboard. However, note that changing your slug will change your boutique's URL, making any old shared links return a 404 error. We recommend choosing a permanent slug and stick to it.
How does the WhatsApp Integration work?¶
When a customer places an order, Stallio routes order notifications dynamically. You can configure: - Admin notifications: Real-time notifications sent to your WhatsApp Business number when new orders are placed. - Customer notifications: Real-time receipt and shipping confirmations sent automatically from your Meta Business account to your customers' WhatsApp.
See the Store Management Guide for step-by-step setup details.
Products & Inventory¶
How many products can I add?¶
Stallio does not impose any limit on the number of products you can catalog! You can list your entire inventory with high-resolution images, variants, categories, and descriptions.
Can I add product variants like Size or Color?¶
Yes! Stallio supports rich product variants. You can configure different pricing, unique SKU codes, and track individual stock levels for each variant combination (e.g., Size S, M, L in Blue or Red).
What happens when a product goes out of stock?¶
Stallio tracks inventory in real time. When stock for a product or a specific variant hits 0, it is automatically labeled "Out of Stock" on your store, preventing customers from placing orders for unavailable items.
Orders & Payments¶
How do customers pay for orders?¶
You can configure multiple payment methods in the Admin Panel: - Cash on Delivery (COD): Perfect for local boutique delivery. - Card Payments / UPI: Integration with leading gateways for card and instant payments.
Can I offer discount coupons?¶
Absolutely! Under Marketing Tools, you can create custom discount codes. You can specify:
- Percentage discounts (e.g., 20% off)
- Fixed amount discounts (e.g., $10 off)
- Free shipping thresholds
- Coupon expiration dates
Need More Support?
Can't find what you're looking for? Reach out to us at support.stallio@gmail.com and our support team will get back to you within 24 hours.