Terms of Service

Last updated: August 31, 2026

1. Acceptance of Terms

By accessing or using the Stallio platform, website, applications, APIs, storefronts, or any related services (collectively, the “Service”), you (“User,” “Seller,” “Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and Stallio (“Stallio,” “we,” “us,” or “our”).

These Terms apply to:

  • Sellers creating and managing storefronts
  • Customers browsing or purchasing products
  • Visitors accessing the platform
  • Any user interacting with Stallio services

We may update these Terms periodically. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.


2. Description of Service

Stallio is a multi-tenant SaaS commerce platform that enables sellers, creators, social sellers, and small businesses to launch and manage online storefronts.

The Service may include:

  • Storefront creation and customization
  • Product catalog management
  • Product categories and collections
  • Shopping cart and checkout
  • Payment processing integrations
  • Order and inventory management
  • Customer communication tools
  • Analytics and reporting
  • Subscription billing
  • Marketing and promotional tools
  • AI-assisted commerce features
  • Mobile and web access

Each seller may receive a unique storefront URL such as: thestallio.vercel.app/store/store-name

The Service is provided on an “as-is” and “as-available” basis. We do not guarantee uninterrupted availability, error-free functionality, or guaranteed sales performance.


3. Eligibility and Account Registration

Users must be 18 years of age or older. By creating an account, you confirm you are at least 18 years old. The platform does not knowingly permit use by persons under 18.

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure
  • Be responsible for activities under your account
  • Notify us immediately of unauthorized access

You must be legally capable of entering into binding agreements under applicable law. We reserve the right to suspend or terminate accounts that violate these Terms.


4. Seller Responsibilities

If you use Stallio as a seller or merchant, you agree that:

  • You are legally authorized to sell the listed products or services
  • Your products comply with applicable laws and regulations
  • Product descriptions, pricing, and images are accurate
  • You are responsible for order fulfillment, shipping, returns, and customer support
  • You will not sell prohibited, counterfeit, illegal, or infringing products

Sellers are solely responsible for:

  • Inventory management
  • Taxes and statutory compliance
  • Business registrations and licenses
  • Customer disputes related to products or fulfillment

Sellers acknowledge they are the Data Fiduciary for their store Customers' personal data under the DPDP Act 2023, and are responsible for ensuring their use of customer data (name, phone, address, order details) complies with applicable data protection laws.

Stallio acts only as a technology platform and is not the seller of record unless explicitly stated.


5. Customer Purchases

Customers purchasing through Stallio storefronts acknowledge that:

  • Purchases are made directly from independent sellers
  • Stallio is not responsible for product quality, shipping delays, refunds, or seller conduct
  • Product availability and pricing may change without notice
  • Refund and return policies may vary by seller

By placing an order on a Stallio-powered storefront, you consent to your name, contact number, and shipping address being shared with the Seller to fulfill your order. This sharing is the core purpose for which this data is collected.

Payment processing may be handled through third-party payment providers.


6. Data Processing Agreement (DPA) with Sellers

By using Stallio as a Seller, you enter into a Data Processing Agreement with Stallio. Under this agreement:

  • Stallio processes end-customer data on your behalf as Data Processor;
  • You, as Data Fiduciary, are responsible for the lawfulness of collecting customer data;
  • Stallio will process customer data only for the purposes you have directed (order management, fulfillment);
  • Stallio will implement appropriate security safeguards and notify you of any data breach affecting your customers' data;
  • Stallio will delete or return customer data upon your written request or upon account termination.

7. Payments and Subscription Plans

Certain features of the Service may require paid subscriptions. Subscription plans may include:

  • Free plans
  • Premium seller plans
  • Add-on services
  • Transaction-based features

Pricing, billing cycles, feature limitations, and usage restrictions may change at any time. You authorize Stallio and its payment partners to charge your selected payment method on a recurring basis until cancellation.

All fees are non-refundable unless otherwise required by law or explicitly stated.


8. Refunds and Cancellations

You may cancel your subscription at any time. Unless otherwise specified:

  • No prorated refunds will be issued
  • Access to paid features continues until the end of the billing period
  • Refund requests are evaluated at Stallio’s discretion

Sellers are individually responsible for customer refunds related to orders placed through their storefronts.


9. Acceptable Use Policy

You agree not to:

  • Violate any laws or regulations
  • Use the Service for fraudulent activities
  • Upload malicious code, malware, or harmful content
  • Attempt unauthorized access to Stallio systems
  • Interfere with platform operations
  • Impersonate another person or business
  • Abuse APIs, automation, or scraping systems
  • Upload content that infringes intellectual property rights
  • Sell illegal, prohibited, or counterfeit products

We reserve the right to remove content or terminate accounts that violate this policy.


10. Intellectual Property

All Stallio branding, software, design systems, interfaces, and platform functionality are owned by Stallio and protected under applicable intellectual property laws.

You retain ownership of:

  • Your products
  • Your store content
  • Uploaded images and branding materials

By uploading content to Stallio, you grant us a non-exclusive, worldwide license to host, display, process, and distribute that content for operating and improving the Service.


11. Seller Storefront Content

Sellers are solely responsible for the content displayed on their storefronts, including:

  • Product information and images
  • Pricing and policies
  • Marketing claims

Stallio does not pre-screen all content but reserves the right to remove content that violates these Terms or applicable laws.


12. Data Privacy

Your use is governed by our Privacy Policy. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (India). By using the platform, you acknowledge having read our Privacy Policy.

We implement reasonable security measures but cannot guarantee absolute security.


13. Third-Party Services

The Service may integrate with third-party providers including, but not limited to:

  • Razorpay (payments)
  • Supabase (infrastructure)
  • Resend (email)
  • Google (authentication)
  • Atlassian (support)

Stallio is not responsible for third-party service availability, policies, or failures. Each operates under their own terms. Use of third-party services may be subject to separate terms and privacy policies.


14. Platform Availability

We may modify platform features, introduce limitations, temporarily suspend access, or discontinue parts of the Service. We are not liable for downtime, maintenance interruptions, or data loss.


15. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied.

We disclaim all warranties including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Platform availability and security
  • Sales performance

Stallio does not guarantee:

  • Sales or business growth
  • Customer acquisition
  • Uninterrupted access or error-free operation

16. Limitation of Liability

To the maximum extent permitted by law, Stallio shall not be liable for:

  • Indirect damages, loss of profits, or loss of data
  • Business interruption or reputational damage
  • Customer disputes or seller misconduct

Stallio’s total liability shall not exceed the amount paid by you to Stallio during the previous twelve (12) months.


17. Indemnification

You agree to indemnify and hold harmless Stallio, its founders, employees, affiliates, and partners from claims, damages, liabilities, costs, and expenses arising from:

  • Your use of the Service
  • Your products or storefront
  • Violation of these Terms, laws, or third-party rights
  • Customer disputes related to your business

18. Termination

We may suspend or terminate your account immediately if you violate these Terms, your activities pose risk to the platform, it is required by law, or fraudulent/abusive behavior is detected.

Upon termination, your access to the Service may cease immediately, storefronts may become inaccessible, and certain data may be retained as required by law.


19. Governing Law

These Terms are governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India. Disputes will first be attempted through good-faith negotiation within 30 days.


20. Grievance Redressal

For data-related grievances, contact our Grievance Officer at grievance@stallio.com. Unresolved grievances may be escalated to the Data Protection Board of India.


21. Entire Agreement

These Terms, together with the Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Stallio regarding the Service.


22. Contact Information

For legal, billing, or support inquiries:

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